Refund & Return Policy
At Viral Foundry, customer satisfaction is important to us. Because our products are delivered digitally and become accessible immediately after purchase, our refund policy differs from that of physical goods.
Digital Products
All products sold by Viral Foundry are digital downloads.
Due to the instant and irreversible nature of digital delivery, all sales are generally considered final once the download or access has been provided.
Refund Eligibility
Refunds may be considered in limited situations, including:
- Duplicate purchases
- Accidental multiple charges
- Technical issues that prevent access and cannot be resolved
- Incorrect product delivery
Requests should be submitted within 7 days of purchase.
Non-Refundable Situations
Refunds are generally not available for:
- Change of mind
- Purchasing the wrong product
- Failure to read the product description
- Dissatisfaction based on personal preference
- Lack of expected business or financial results
- Downloaded or accessed products where no technical fault exists
Technical Assistance
If you experience difficulty accessing your purchase, please contact us before requesting a refund. We will make reasonable efforts to resolve delivery or download issues.
Chargebacks
Customers are encouraged to contact us before initiating a payment dispute or chargeback so we can work toward a fair resolution.